With our Vuch package insurance, you don't have to worry about lengthy dealing with the loss of the package or its damage! If your entire shipment is lost, we will resolve the matter with the carrier ourselves. If the ordered goods are damaged, a courier of the transport service will pick them up from you on the next working day.   In both cases, we will send you a new, perfect piece immediately after contacting our customer support, and you don't have to worry about anything else (only if the goods are no longer available, we will contact you personally and resolve the situation together).